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Privacy Policy

Last updated: 20 September 2026

This policy covers text messages sent by Dunoz Micro International through its FlowSprint service, on behalf of the businesses that use it. It is separate from, and additional to, any policy of the business you called.

What we collect

  • The telephone number you called from
  • Your name and service address, if you provide them
  • Your description of the problem
  • The appointment booked, and who is assigned to it
  • The content of the text conversation
  • Whether each message was delivered

We do not ask for, and you should not send, payment card numbers, bank details, Social Security numbers, or medical information.

How it is used

Only to schedule, complete, and follow up on your appointment, not for advertising, and not for building a profile of you.

Who it is shared with

  • The business you called, which needs it to do the work.
  • Twilio, our messaging provider, to deliver the messages.
  • Anthropic, whose AI service helps draft replies during the conversation.

Your information is not sold or shared for advertising or with data brokers.

How to stop receiving messages

Reply STOP to any message. Messaging ends immediately and permanently for that number. You do not need to explain, and you will not be asked to reconsider.

Reply HELP for assistance, or email support@dunozmicro.com.

Replying STOP does not cancel an appointment you have already booked. Telephone the business directly to change or cancel an appointment.

How long it is kept

Conversation and appointment records are retained while you remain a customer of the business and for a reasonable period afterward for warranty and service history. To request deletion, email support@dunozmicro.com from, or referencing, the number that was messaged.

California residents

You may request access to, correction of, or deletion of the personal information we hold about you, and you may not be discriminated against for exercising those rights. We do not sell personal information. Contact support@dunozmicro.com.

Changes to this policy

If this policy changes materially, the revised date above will be updated.

Contact

Dunoz Micro International
support@dunozmicro.com

For how the messaging program itself works — who is messaging you, how consent arises, how to opt out, and how many messages to expect — see the SMS Terms.